Question 1

Is there anything that we, at A-haven Townhouse Hotel,
 are doing particularly well?
 

Question 2

What, if anything, could we do better
 to make your stay more enjoyable?

Answers in order they are received

"Very friendly, kind and always ready to please"

"Nothing. It was perfect"

"Friendly staff and helpful about town events and places to visit"

"Come back with my husband"

"The people who run this Hotel have personalities that are perfectly suited to it"

"I can't think of anything; I really cannot fault what you offer guests"

 "The people who run this Hotel have personalities that are perfectly suited to it"

"Can't think of anything. We were provided with everything we needed"

 "Very friendly and helpful. I have stayed on business a few times and they always fit me in"

"Can't think of a thing; everything was great"

"Attention and information about the city"

"Nothing"

 "Very nice service"

"Can't think of a thing"

 "Everyone is friendly and helpful and the quality of the food and service is excellent; also, although I put the staff out by arriving very late
     one evening - no on complained".

"Was pleased to be able to open the window as I like a ventilated room"

 "The service provided and the helpfulness of staff was really good. The off-road parking provided was excellent"

"We felt very welcome and the food was fantastic. The owner was very helpfull and really looked after us"

"Everything. We sincerely enjoyed our stay and hope we can visit again in the near future"

"We loved the warmth and friendliness of everyone at A-Haven. We loved the environment, decor and lounge too. We have already recommended for some friends to stay there"

"Had great brochures available on all nearby restaurants, places of interest. Host was very liberal in offering great information on how to get around and how to make our visit very enjoyable"

"Must be doing something right as I keep coming back"

"The warmth and friendliness of the proprietor won me over. I felt genuinely welcome at this guest house and that David was truly interested in making my stay a pleasant one"

" Mr Kay's help and friendliness was wonderful. The room, although small, was cute and surprisingly comfortable"

"Good breakfast, nice rooms and knowledgeable staff"

"Practically everything. I very much enjoyed my stay and would recommend A-Haven to anyone visiting Edinburgh "